关于IT帮助台
Required MyVCCS/My皇冠博彩 Portal Upgrade
Starting August 12th, the VCCS will begin to upgrade to the MyVCCS/My皇冠博彩 portal in two phases. 第一阶段 will involve all 皇冠博彩 教师 and 工作人员. 第二阶段 is scheduled to begin on or about October 7th and will affect all 皇冠博彩 students.
This update will present users with a new login portal. While the process should be seamless, there are a few notable aspects that everyone should be aware of:
- 新 users will need to go through a new account claiming process in order to setup the Multi-Factor Authentication (MFA). Clear directions will be provided to new users to help self-guide through the process.
- Current MFA options will automatically migrate to the new portal with the exception of Push MFA.
- 任何 现有的 users currently using Push MFA will need to go through the One-Time Passcode (TOTP) MFA setup, then the account claiming process in order to re-establish the MFA. Directions will be provided when you login to the new portal.
- The term “WebAuth” has been changed to reflect Security Keys (FIDO keys, Titan keys, etc.)和Passkeys更准确.
- 双录取 students will need to pick 3 pictograph pictures instead of 1 for improved security.
- Pictograph MFA will remain disabled for all non-双录取 users.
- 电子邮件 MFA will remain disabled for all 皇冠博彩 教师, 工作人员, and Students for improved security.
- Minimum password character length will be increased to 14 characters. 任何one using a password less than 14 characters long will be required to update their password to comply with the new security policy.
- Users that are associated with multiple colleges may be migrated to the new login portal before the 皇冠博彩 migration date and will be subject to the new login portal requirements.
Please contact the IT服务台 if you have any questions.
The IT服务台 provides front-line technical support to all 皇冠博彩 students, 教师, and staff. We are advocates committed to resolving the technology issues affecting students and employees and providing detailed resolutions and general systems information.
重置密码或解锁帐号
Here are the online tools to reset and unlock your My皇冠博彩 and NVCC (network/email) accounts. 我们鼓励所有的皇冠博彩皇冠体育, 教师, and staff to use these tools to resolve any account issues before calling the IT服务台 to avoid waiting in long queues to speak with a Help Desk Analyst.
重置My皇冠博彩密码 重置NVCC密码
My皇冠博彩 Multi-Factor Authentication (MFA)
所有 users must enroll in Multi-Factor Authentication (MFA) to access Canvas, 姐姐, 和其他重要的my皇冠博彩工具.
There are three methods for MFA using your mobile device:
- 推送式通知: Use the RapidIdentity app for authentication.
- 短信通知: Use text messaging for authentication.
- 你觉得通知: Use Time-Based One-Time Password (TOTP) for authentication.
If you successfully set up MFA but fail authentication twice, please wait 15-20 minutes before you reattempt or risk account lockout.
Options for individuals who do not possess a smartphone, 手机, or other mobile device are still being researched by VCCS. We will make this information available as soon as we can.
皇冠体育
星期一至星期五:上午8时.m. - 5:00 p.m.
免费电话:855.259.1019
电话:703.426.4141
皇冠博彩 IT支持门户
皇冠博彩 IT支持门户 After-Hours Login 支持 - use this link if you are experiencing issues accessing the 皇冠博彩 IT支持门户 outside of normal business hours and we will respond the next business day.
维吉尼亚继电器 (Deaf/TTY Communication Services)
Prior to 联系ing the IT服务台
We have been experiencing issues with users not being able to sign in after changing their password. If you experience this issue, please close all browser windows and try again. If that does not work, login using your username in ALL CAPS. 例如:输入bbb123为bbb123.
Need to reset your my皇冠博彩 password? You can often reset it yourself, and avoid waiting on hold for an agent by clicking on the "忘记了密码的链接 my皇冠博彩登录页面.
If you are unable to reset your password using the "忘记了密码" link, you can call the IT服务台 for assistance. Please have the following information available:
- 你的 StudentID or 代号
- 你的 SSN if you do not know your StudentID or 代号
- 您的my皇冠博彩用户名(如果可用)
当地电话: 703.426.4141 免费电话: 855.259.1019 (outside of Northern Virginia)
When calling the IT服务台, please listen carefully as the options have recently changed.